Practice Areas Practice Areas  OverviewOverview  Vision and StrategyVision and Strategy  Lean PracticesLean Business Practices  ERP Lean SystemsERP for Lean Customer FocusedCustomer Focused People  Six SigmaSix Sigma  Contact UsContact Us


Home > Lean Terms & Definitions > Customer Satisfaction Unit (CSU)


All the discrete things delivered by a supplier to a customer, internal or external, that satisfies the customer’s needs. It may be a final product, kit of parts, set of engineering drawings, completed tool order, etc.

To learn more about TCA customer satisfaction see our client testimonials.