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PROCESS MAPPING

Process Mapping – A visual representation of the actual sequence of events that any product, service or process follows. Each step in the sequence of events is shown and each step is identified by type. Flow, both directional & elapsed time can be shown. Process Maps can be at Macro, Intermediate or Micro levels. It is important to be consistent with the level of detail shown on a Process map. Process Maps, done correctly, will show complexity, problem areas, redundancy, unnecessary loops and where simplification & standardization may be possible. Using different colored “Post-It” Notes is a convenient method of constructing a Process Map.