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Remmele Engineering Letter to Dave Dixon
In late 2001, REI began a journey designed to transform its business
model. The accompanying article presents some of that transformation,
particularly as it relates to the sales and marketing focus, customer
care process, and overall approach to maintaining current business
and securing new customers.
Another significant part of that story, however, is not reflected
in this article. In early 2002 REI selected TCA as a consultant
to help initiate a World Class Lean business practices process throughout
our organization. In February 2002 they trained our executive management,
trainers, facilitators and a number of employees in the implementation
process. TCA had been selected over 7 competing firms, after reviewing
their implementation process and strategy.
Throughout 2002, REI implemented multiple Kaizen events at all
6 plants, As a result of this early implementation process, the
re-focusing of the marketing efforts and a further evaluation of
the then current business model, it was apparent that TCA’s
assistance would be critical, in helping to develop plant structures
that could support this changing business focus. With TCA facilitating
the process, 3 plant layout projects were completed, consolidating
2 facilities with similar physical characteristics and business
focuses. The consolidated facilities, along with the 2 other
facilities, will support the marketing focus.
TCA has exceeded our expectations and has the resources to implement
the Lean process across multiple sites with a diverse skill base.
We continue to be a reference for other prospective clients, seeking
to implement a World Class Lean business practices model.
Rich Pogue, President
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