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WORLD CLASS LEADERSHIP / LEAN MANUFACTURING TRAINING AGENDA

Day 1 - Team Building

Day 1 will provide a brief overview of the technical aspects of World Class/Lean Manufacturing Training (WCM) coupled with additional training and discussion to help people make the connection with the human or soft side. The bulk of the day will focus on team building and how supervisors should approach building their high performance teams.

• Introduction
• Workshop Objectives
• Workshop Agenda
• WCM Overview
• The Human Side of WCM
• Research Findings From First, Break All the Rules Research
• World Class Supervisor Overview
• The Essence of Teams
• Flight of the Buffalo Video
• Characteristics of High/Low Performance Teams
• Evolution of a Team
• Stages of Team Development
• Team Formation – Getting the Mix Right
• Use of Cross Functional Teams
• Common Team Formations
• Enfranchisement
• Role of Management and Teams
• Team Performance Measurements
• Use of Continuous Improvement Lists
• Prioritization of Continuous Improvement Activities
• Communication, Cooperation, Collaboration
• Team Decision Making
• Team Building Exercise – Great Tower Race #1

Day 2 - Team Building (Continued)/Facilitation

Day 2 of our lean manufacturing training will start off with some additional training in team building and then transition into how to effectively facilitate. Much of the day will focus on practical ways to get people involved in improvement activities and day to day operations. In addition, the training will focus on how to effectively facilitate meetings and also highlight the crucial differences between facilitation and just giving orders.

• Team Building Exercise – Great Tower Race #2
• Gettysburg Video
• Team Building Wrap Up
• Facilitation Defined
• Why Facilitation?
• Facilitation Exercise #1
• Fundamental Behaviors of a Facilitator
• What’s Wrong with Our Meetings?
• Good Meeting Fundamentals Overview
• Creating a Meeting Agenda and Schedule
• Building the Right Climate
• Setting Boundaries
• Getting People to Contribute
• Managing Air Time
• Managing the Team Communication Process
• Delegation and Follow Up
• Team Process Check
• Making Daily Huddles Effective
• Facilitation Exercise #2
• Facilitation Wrap Up

Day 3 – Performance Coaching/Personnel Development/Communication

Day 3 will combine the elements of coaching, personnel development and communication. The coaching section will provide supervisors with a practical approach to coaching their employees on a regular and meaningful basis. The personnel development section will go beyond the basics of coaching and provide a road map for supervisors to more fully develop their people. Supervisors will be taught how to assess the needs of their people, compile a simple development plan, and provide the necessary training to help their people achieve the plan. The communication section will focus on the importance of communication and how to ensure that communication is effective and appropriate.

• Performance Coaching Defined
• Why Coaching?
• Performance Coaching Model
• Performance Coaching Exercises
• Performance Coaching Wrap Up
• Why Personnel Development?
• Needs Assessment
• Developing a Plan
• The Essence of Training
• Effective Training vs. Traditional Training
• Creating a Learning Environment
• Principles of Adult Learning
• Principles of Motivation
• Dealing with Resistance
• Feedback
• Developing An Approach to Training
• Training Model
• Personnel Development Wrap Up
• The Importance of Communication
• Communication Defined
• Effective Communication Defined
• Why Communication is So Difficult
• Communication Styles
• Personality Profiles
• Communication Matrix
• Elements of Communication
• Verification Techniques
• Communication Exercise
• Listening Skills
• Feedback
• Practical Communication Tools
• Communication Forums
• Communication Wrap Up

Day 4 - Conflict Resolution

Day 4 will be dedicated to teaching supervisors how to deal with conflict. The day will start off with a broad overview of what causes conflict and provide a logical approach to dealing with conflicts. Once the broad overview is complete, the training will focus on a standard approach to problem coaching (commonly called progressive discipline) which will enable supervisors to effectively deal with low performing employees. This section will include live exercises with the assistance of Human Resources.

• Conflict Defined
• What Causes Conflict
• 6 Step to Successful Conflict Resolution
   » Taking Control
   » Establishing the Rules
   » Finding Common Ground
   » Isolating and Defining The Disagreement
   » Reaching Consensus or Compromise
   » Holding Parties Accountable
• What to do When the 6 Step Conflict Resolution Approach Isn’t Enough
• Problem Coaching Model
• Verbal Warning
• First Written Warning
• Break of Agreement
• Resignation
• Termination
• Problem Coaching Forms
• Live Problem Coaching Scenarios
• Problem Coaching Wrap Up

Day 5 – Leadership

Day 5 will focus on leadership and how the participants will apply what they have learned. Our approach to leadership is based on years of practical experience and the work of the Arbinger Institute, which is internationally recognized for their research and expertise in the subject of leadership.

The first part of the training will focus on a defining leadership and a practical approach to leadership. The next portion will focus on what makes and breaks leaders. The training will specifically focus on trust and a concept called self-deception. The training will wrap up with each participant developing a customized plan to implement what they have learned in their respective areas. It would also be very helpful to take a little bit of time at the end of the training to conduct a brief report out to discuss with management what was learned and what assistance the team might need to be successful.

• Leadership Perspective
• Leadership Model
• Leadership vs. Management
• Leadership Activity
• Bringing Out the Leader in You Video
• Leadership Qualities
• Leadership Definitions
• Foresight
• Insight
• Shaping
• Trust
• Self -deception
• Change Management
• Emotional Responses to Change
• Putting it All Together
• Leadership Plan Development
• Leadership Wrap Up
• Management Report Out