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WORLD CLASS MANAGEMENT

Lean Manufacturing Training / Developing Front-Line Supervisors

World Class performance requires a fundamentally different approach to managing hourly employees. Front-line supervisors are expected to lead initiatives that enfranchise the workforce. To perform well, their people must learn and apply new skills and disciplines. Values, expectations, measurements, and rewards have to be aligned, clearly communicated, and consistently administered. Team development is imperative. As a part of Lean Manufacturing Training we teach that a much greater degree of collaboration with peers is required to meet today's demand for flawless execution of production plans.

Front-line supervisors are often expected to provide this new kind of leadership without the benefit of adequate preparation. Consequently, they struggle with the dramatic change in their role. Unable to adapt to the fast-changing environment driven by aggressive implementation of World Class Manufacturing, they can become a barrier to success.

TCA’s lean manufacturing training for supervisors develops the knowledge, attitudes, and behaviors required to effectively lead the World Class manufacturing effort. A combination of classroom training and on-the-job coaching creates a powerful conceptual framework and specific tools that build skill and confidence in a remarkably short time.

OBJECTIVES

• Refresh or provide a basic understanding of World Class (or “Lean”) Manufacturing techniques

• Insure that supervisors have adequate knowledge of the products and processes for which they are responsible

• Clarify and carefully document the performance standards by which the supervisor and his/her people will be measured

• Provide an easy-to-use methodology for communicating performance standards to employees

• Provide a mechanism for coaching for improvement in a positive, frequent and consistent manner

• Develop the supervisor’s ability to effectively facilitate the interaction of his/her team in decision-making and problem solving activities

• Show supervisors how to coordinate shared organizational resources on behalf of their teams

APPROACH - TCA CONTRIBUTIONS

Our skilled professionals will work with you and your supervisors to bring a greatly improved style of leadership to the hourly workforce in your company—a leadership approach driven by the needs of a dynamic, high performance work environment. Using a structured implementation project, we will:

• Review the company’s business strategy and related goals, objectives, policies, procedures and programs to identify key performance criteria

• Develop a custom learning experience for your supervisors based on fundamentals of World Class supervision and performance standards that are unique to your company

• Facilitate the development of tailored performance measurement tools that will anchor the new supervisory approach

• Identify and document basic job skills requirements in support of the performance measurement approach

• Provide coaching for every supervisor to insure an understanding of how to use the knowledge, skill and tools that they have received to achieve superior team performance

• Certify qualified supervisors as they meet World Class leadership criteria

BENEFITS

Your journey to World Class excellence will be significantly accelerated by lean manufacturing training including the development of first-line supervisors who share your vision and possess the tools to help make it a reality. With a clear understanding of their role in achieving the company’s performance objectives, you will finally have the caliber of supervisor at the grass roots that necessarily underpin every truly World Class organization.